Customers are required to notify each user of the Microsoft 365 or Office 365 Calling Plan services of these differences. However, emergency calls to 999 or 112 operate differently with Microsoft 365 or Office 365 Calling Plan services than on traditional telephone services. Skype for Business provides access to 999/112 public emergency call services to customers within England, Wales, Scotland and Northern Ireland. The causes for these failures may be outside of our control. If your broadband connection experiences a power cut or failure, you will not be able to make telephone calls. Microsoft 365 or Office 365 Calling Plan relies on your broadband connection. Where number portability is available, Skype for Business will take all reasonable steps to ensure that the transfer of the number and subsequent activation is completed promptly once an agreement to transfer the number has been reached with the customer's current service provider. Skype for Business in some cases may be unable to transfer a customer's telephone number for use with the Service.
Our Calling Plans in Microsoft 365 or Office 365 - complaint handling code for the United Kingdom (U.K.) page details the procedures for small businesses to file a complaint with us and our independent dispute resolution scheme. However, in the event that you have a complaint, we will work quickly to help you resolve your issue. Our top priorities are customer satisfaction and excellent service. You may be able to answer some of your questions by visiting the Skype for Business website. Normal business hours are Monday through Friday, from 9:00 am to 5:00 pm. Online: Sign in to the Microsoft 365 admin center and submit a service request by selecting New service request under Support. If you have any sales, billing, or technical support questions, you may contact us either by phone during normal business hours or online: Skype for Business is provided in the UK by Microsoft Ireland Operations Limited, which has its registered office at 70 Sir John Rogerson's Quay, Dublin 2, Ireland. Other Skype for Business services are governed by your service agreement with Microsoft and any other terms applicable to your use of the particular service. This Code applies to small business customers (organizations with 10 employees or less) in the United Kingdom (UK) with respect to the Microsoft 365 or Office 365 Calling Plan service (the "Service") in accordance with UK communications regulations.